Shipping & Returns

• Flat $7.00 shipping on orders with a merchandise subtotal under $100.00.
• Free shipping on orders with a merchandise subtotal of $100.00 or more.
• Kentucky sales tax of 6% applies to every order.
• We currently ship within the United States only.

Orders are usually packed and handed to the carrier within 1–3 business days. Once the label is created you will receive tracking by email. Delivery time depends on the carrier and destination, typically 2–7 business days after dispatch. Carrier delays are outside our control.

Choose pickup at checkout and there is no shipping charge. We will hold your order at 1449 S 2nd St, Louisville, KY 40208 and email you when it is ready. Please bring your order confirmation. Orders not collected within 14 days may be returned to the sales floor and refunded.

Because our inventory is one-of-one vintage, most sales are final. We want you to be happy with your piece, so:

• If an item arrives damaged in transit, or is significantly different from its description or photos, contact us within 7 days of delivery for a refund or replacement.
• Return requests outside of that are handled case by case at our discretion.
• Items must be unworn, unwashed, and in the condition you received them.
• Normal vintage wear that is described or visible in the listing photos is not a defect.

Email thrifted.lou@gmail.com with your order number and photos of the issue. We will reply with next steps. Do not ship anything back before you hear from us. Where a return is approved because of our error, we cover return shipping; otherwise return postage is your responsibility.

Approved refunds are issued to the original payment method through Square, usually within 5–10 business days of us receiving and inspecting the item. Any loyalty points or rewards tied to a refunded order are adjusted accordingly. Original shipping charges are refunded only when the return is due to our error.

If tracking shows delivered but you cannot find the package, check with your household and neighbors first, then email us within 7 days. We will open a claim with the carrier and work with you on a resolution.

Email thrifted.lou@gmail.com or stop by the shop. See also our Terms of Service and Privacy Policy.